Would you use Workplace by Facebook instead of your emails?

Facebook has launched Workplace in a bid to replace emails and create internal social networks for organisations across the world. What do you think?


Why video is not important for you on social media

That’s right, video isn’t important, it’s vital.

OK, so apologies for the clickbait title, but did you really think we were actually going to say video isn’t important? If there’s something you need to be thinking about and investing in right now, it’s video.


Over the next 5 years:

  • Video will account for 80 percent of global internet traffic1;
  • Nearly a million minutes of video will be shared every second1;
  • The number of hours that people spend watching videos on YouTube will increase 60 percent year on year2.

That’s the next 5 years, but if you look at your social media feeds right now, what do you see? Video. Brands, organisations, trusts and individuals are creating and publishing more video than ever before, because they know it’s a key way to grab the attention of their audience and increase engagement.

Here are two ways video is being used on social media to benefit organisations…

1. Using video for recruitment

It’s no secret that social media can have a positive impact on recruiting candidates for posts, but it’s often underused. By creating video content, you’re able to bring that post to life, and give more information to the potential candidate, as well as showing some of the personality of your organisation.

This is a nice example of a recruitment video from Cambridge University Hospitals, who created this video after a job advert for Paediatric Recovery Nurses had been live on three separate occasions with no applicants. This simple, short social video was put together, posted on their Facebook and resulted in six applicants applying for the position.

This #betterwithyou video looking to recruit Radiographers from Morecambe Bay NHS Trust looks at life beyond the working environment, and why Morecambe is a great place to live, too.

They are also doing short videos with new starters from within the Trust to reinforce their messaging, very clever!

2. Making health messages more engaging

We all know social media is a great platform to engage people around important health messages, but they’re not always easy to get across and make engaging. Using video can, if done well, make this easier. Here are a few examples.

Public Health Wales used some time-lapse footage to link in with #WalkingWednesday on Twitter. They used simple messaging over this video content to make their information more shareable. It achieved much higher engagement across Facebook and Twitter than other plain text content.

Barking, Havering and Redbridge University Hospitals NHS Trust used animations to communicate some important messages around recognising sepsis in children. A complex and difficult subject to cover, this animation made that information easier to digest and more engaging.

So what’s stopping you?

So why aren’t more of us creating video content for social media? I think there are a couple of reasons:

  • Too expensive
  • Not enough time
  • No idea how to do it

That’s where we can help. Video doesn’t have to be expensive, and it’s easier than you might think to create engaging content. We’re running training sessions on how to create great video content, all on your smartphone, come and take a look: http://nhssm.org.uk/training/

Have you seen any great examples of video use in the NHS? Why not tweets us your links @nhssm and tell us why you love them.

1 http://www.cisco.com/c/en/us/solutions/collateral/service-provider/ip-ngn-ip-next-generation-network/white_paper_c11-481360.pdf
2 https://www.youtube.com/yt/press/statistics.html

#nhssm training kicks off with creating great video content

How to create great video with your smartphone

3rd November 2016, Launceston, Cornwall, 10am to 4pm. £159 +VAT

Email nicky@superant.co.uk to book your place!

We’re very excited to announce the first in a series of #nhssm training sessions to be run over the next 12 months.

We want to bring the training to you instead of asking you to travel to the cities. That’s why we’ve picked Launceston, Cornwall as the location of our first course in the series: How to create great video with your smartphone. This the majority of people in the South West access to training within a maximum 2 hours travel by car.

We’re working hard on building up the series and are always interested in what the #nhssm community wants to learn about. If you have any suggestions please do email nhssm@superant.co.uk. Keep an eye out for further updates on the next courses over the coming weeks.

You can find out all about the video course on our Training page and book by emailing nicky@superant.co.uk

We hope to see you at one of our training sessions soon!

Pre read: 7th September chat – “How has social media use in the NHS changed since 2010?”

#nhssm is back with our first monthly chat on 7th September! Here’s your pre-read for the upcoming chat…

Nostalgia can be a dangerous siren. It can leave you harking back to the good old days refusing to face new ways of communicating with our publics… buuuut we couldn’t resist so we’ve a nostalgic first chat back 😀

How has social media use in the NHS changed since 2010?

What’s better, what’s worse and what hasn’t changed?

Here are a few ways we see the social media landscape has changed over the last six years:

Proliferation of platforms

Back in 2010 it the NHS was concentrating on Facebook and Twitter* as the platforms of choice, and it seemed (in the most part) for the public these two platforms worked well as a way of connecting with the NHS.

In 2016 Facebook, Twitter, LinkedIn and YouTube remain, and have been joined by Instagram, Pinterest, Justgiving, YikYak and the explosion of chat apps such as Snapchat, WhatsApp, Facebook messenger and Viber to name a few.

This proliferation of platforms has made the job of managing an organisation’s reputation and proactively engaging with the NHS’ publics more difficult. Communications and Engagement teams need to work out which platform suits their objectives and learn the necessary skills to use the platform to its full potential.

*LinkedIn and YouTube were about too, but we’re not certain many people have got the hang of either of those for the NHS yet.

Power to your pocket

Ah, 2010, back when Alex was rocking a HTC Desire on Android OS v2.1 (Eclair), using a single CPU and shooting video at 720p@30fps.

HTC Desire

Nowadays many of us have the power of a basic 2010 laptop in our pockets. The Sony Xperia Z5 compact has EIGHT CPUs (!) and can shoot video at 2160p@30fps, 1080p@60fps or 720p@120fps.

Sony Xperia Z5 Compact

This has enabled video production to come into reach of anyone with a decent smartphone. It provides NHS Communications and Engagement teams with the chance to turn around good quality video of events, improvement works and the day-to-day excellence of their organisations in short turn-around times.

This growth in the power in our pockets has come in parallel with increasing mobile data speeds. The unleashing of 4G has seen a continual rise in the consumption of picture and video based content1.

Pictures own text

In the list of new social media platforms now available you’ll notice many of them strongly focus on the use of pictures as their main content. Text is relegated to an annotation below or alongside the image(s).

Across social media platforms the stats2 show images win hands down in engagement terms over text. We’ve all seen in the last six years how the use of infographics, pictorials, GIFs and videos has grown across all sectors.

These images are often ‘rough and ready’, shot on the fly without much post-production other than a filter and a hashtag, and sent to thousands of people within seconds of them being taken.

This can prove difficult in the healthcare sector where the most appealing content is the interaction of people with people but where privacy, confidentiality, dignity and respect is, quite rightly, held in the highest regard.

As consumption of content moves more and more to images and videos, how NHS Communications and Engagement teams are able to get social friendly pictures and videos from their day-to-day will be an ongoing challenge.

7th September, 8-9pm

Come along and join us on Wednesday 7th September at 8-9pm.

We’ll be discussing the above changes and more and would love to hear how you and your organisation are meeting the challenges outlined above. But remember, the chats aren’t all about answering the questions, they are about posing them too so don’t be afraid to ask a few yourself.

See you out there!

Alex and Will

1 Ofcom – The Communications Market Report 2016 [pdf], page 175
2 Twitter users love to watch, discover and engage with video [US] and Top 5 Facebook Video Statistics for 2016 [Infographic]

Service resumed: #nhssm is back!

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Back from hibernation

For the last few months #nhssm has been in a state of hibernation, having a hiatus as our volunteers had a rest, changed jobs and led busy lives. Now that hibernation has come to an end, and much like a bear coming out from it’s cave we’re hungrier than ever!

What are we hungry for? Not brownies and chocolate mousse, but knowledge and discussion about how digital communications is, could and should be used in healthcare.

The team, now rubbing sleep from their eyes and cracking their knuckles as they set themselves at the keyboard, are a couple of names you may already know: Alex Talbott and Will Barker.

Our goal

Our goal is to help the NHS communications and engagement community have a place to discuss, learn and teach each other the particulars of using digital communications in the NHS.

Our strength lies in the community built around #nhssm and the fact we aren’t owned by one particular NHS organisation or another. Our mandate is to help the whole sector, not just an organisation or one side of the provider/commissioner split.

To do that we’re re-booting the chats and brushing off our blog post writing gloves. We’ll be running one Twitter chat a month, on the first Wednesday of every month.

Date for your diary: The first chat will be Wednesday 7th September 2016.

We want the chats to be at a convenient time for you all, so we’ve released a Twitter poll to find out what time in the evening works best. Please vote on it and retweet it.

We’ll be releasing the chat topic and a pre-reading blog post next week. In the meantime, why don’t you sign up to our WhatsApp broadcast list for a summary of healthcare social media and digital communications news and views each Thursday afternoon.

Simply add +44 (0) 7561 207 708 to your contacts and text ‘#nhssm GO!’ to it on WhatsApp. We’ll add you to the list that day. You can unsubscribe at anytime by sending ‘#nhssm STOP!’.

Until then, we’ll see you out there!

Alex and Will

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